Cancellation policy.

Cancellation Policy for Popstarz Parties:
At Popstarz Parties, we understand that circumstances can change unexpectedly, and sometimes cancellations may be unavoidable. However, to ensure the smooth running of our operations and to maintain fairness for all our customers, we have established the following cancellation policy:
1. Cancellation Requests:

  • All cancellation requests must be made in writing by emailing our customer service team at [email protected] or by calling our helpline at (XXX)-XXX-XXXX.

  • Cancellation requests made by any other means, such as social media or in-person, will not be considered valid.

2. Cancellation Timeframe:

  • Cancellation requests must be made at least 14 days prior to the scheduled party date.

  • Cancellations made within 14 days of the party date will result in the forfeiture of the deposit.

3. Deposit Policy:

  • A non-refundable deposit of 50% of the total party cost is required to secure your booking.

  • In the event of a cancellation made within the required timeframe, the deposit will be forfeited.

  • The deposit cannot be transferred to any future bookings or other services provided by Popstarz Parties.

4. Refund Policy:

  • Should a cancellation be made within the required timeframe, excluding the deposit, a refund of the remaining balance will be issued.

  • Refunds will be processed within 14 business days from the date of cancellation.

  • Refunds will be issued using the same payment method originally used to make the booking.

5. Rescheduling Policy:

  • Popstarz Parties understands that unforeseen circumstances may arise, and we are happy to work with our customers to reschedule their parties, subject to availability.

  • Rescheduling requests must be made at least 7 days prior to the original party date.

  • In the event of rescheduling, the deposit will be transferred to the new party date.

  • Any rescheduling requests made within 7 days of the original party date will be treated as cancellations and fall under the cancellation policy.

We value your understanding and cooperation in adhering to our cancellation policy. By booking a party with Popstarz Parties, you agree to abide by the terms and conditions outlined above. Should you have any further questions or concerns, please do not hesitate to contact our customer service team.